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Why can't I download files or data sets?
Why can't I download files or data sets?
Branislav avatar
Written by Branislav
Updated over 2 years ago

If you experience issues when downloading content from the Data Playground or in the courses, try the following:

  1. Make sure that you are using a supported internet browser

  2. Make sure that you are not using a VPN network as it might impact your ability to access certain websites

  3. Log out, clear your browsing history/cookies, and log back in (e.x. Chrome)

    Graphical user interface, text, application

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  4. Try downloading the content from an incognito or private browser session (e.x. Chrome)

    Graphical user interface, text, application, chat or text message

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  5. Right-click the menu for the item you want to get and select “Save link as…” (e.x. Data Playground)

    Graphical user interface, text, application, email

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If these troubleshooting tips didn't resolve the issue, reach out or send us a chat -- we'd be happy to help!

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