If you're experiencing technical issues like,
Audio/video or playback issues
Poor page resolution or distortion
Unresponsive pages
Unable to access my account
try the following steps to remedy the issue:
Check your internet connection, is it stable and reliable?
Deactivate your VPN (if using). Using a VPN may impact your ability to access Maven
Refresh the page, then log out and back in
Switch to a supported browser (supported internet browsers)
Clear your cache, or try accessing the platform from an incognito browser
Disable browser add-ons, plug-ins, or similar extensions
If possible, try a different device (i.e. a phone or a tablet)
Restart your computer
If you tried all the outlined steps, and your issue is still present, please reach out to our support team and describe the problem your experiencing is as much detail as possible.
Not finding what you need? Reach out or send us a chat -- we'd be happy to help!