Skip to main content
All CollectionsTroubleshooting Tips
The site isn't working as expected
The site isn't working as expected
Branislav avatar
Written by Branislav
Updated over a week ago

If you're experiencing technical issues like,

  • Audio/video or playback issues

  • Poor page resolution or distortion

  • Unresponsive pages

  • Unable to access my account

try the following steps to remedy the issue:

  1. Check your internet connection, is it stable and reliable?

  2. Deactivate your VPN (if using). Using a VPN may impact your ability to access Maven

  3. Refresh the page, then log out and back in

  4. Switch to a supported browser (supported internet browsers)

  5. Clear your cache, or try accessing the platform from an incognito browser window

  6. Disable browser add-ons, plug-ins, or similar extensions

  7. If possible, try a different device (i.e. a phone or a tablet)

  8. If possible, try a different network (i.e. cellular, while avoiding company / office networks, cafes, airport and similar public locations)

  9. Restart your computer

If you tried all the outlined steps, and your issue is still present, please reach out to our support team and describe the problem your experiencing is as much detail as possible.

Not finding what you need? Reach out or send us a chat -- we'd be happy to help!

Did this answer your question?