Maven Analytics

If you're experiencing technical issues like,

Missing or inaccurate data in your account

- Audio/video or playback issues
- Poor page resolution or distortion
- Unresponsive pages
- Unable to access your account
- Missing or inaccurate data in your account

try the following steps to remedy the issue:

Check your internet connection, is it stable and reliable?

Deactivate your VPN (if using). Using a VPN may impact your ability to access Maven

Refresh the page, then log out and back in

Switch to a supported browser (<a href="https://help.mavenanalytics.io/en/articles/3850601-is-my-browser-supported" rel="nofollow noopener noreferrer" target="_blank">supported internet browsers</a>)

Ensure you do not have the Maven application open in multiple browser tabs, then log out and log back in.

Clear your browser's cache and cookies, or try accessing the platform from an incognito browser window

Disable browser add-ons, plug-ins, or similar extensions

If possible, try a different device (i.e. a phone or a tablet)

If possible, try a different network (i.e. cellular, while avoiding company / office networks, cafes, airport and similar public locations)

1. Check your internet connection, is it stable and reliable?
2. Deactivate your VPN (if using). Using a VPN may impact your ability to access Maven
3. Refresh the page, then log out and back in
4. Switch to a supported browser (<a href="https://help.mavenanalytics.io/en/articles/3850601-is-my-browser-supported" rel="nofollow noopener noreferrer" target="_blank">supported internet browsers</a>)
5. Ensure you do not have the Maven application open in multiple browser tabs, then log out and log back in.
6. Clear your browser's cache and cookies, or try accessing the platform from an incognito browser window
7. Disable browser add-ons, plug-ins, or similar extensions
8. If possible, try a different device (i.e. a phone or a tablet)
9. If possible, try a different network (i.e. cellular, while avoiding company / office networks, cafes, airport and similar public locations)
10. Restart your computer

If you tried all the outlined steps, and your issue is still present, please reach out to our support team and describe the problem your experiencing is as much detail as possible.

Not finding what you need? <a href="https://mavenanalytics.io/contact" rel="nofollow noopener noreferrer" target="_blank">Reach out</a> or send us a chat -- we'd be happy to help!