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Why are my assessment scores missing?
Why are my assessment scores missing?
Chris avatar
Written by Chris
Updated over a week ago

As the Maven Analytics platform has evolved, we've made a few significant improvements to our skills assessment experience:

  • In June 2021 we transitioned to a new assessment vendor (Brillium) to improve the user experience and provide detailed answer keys and score reports

  • In December 2021 we revised our assessments as part of our CPE accreditation

  • In July 2022 we launched a new dashboard view where students can access free practice assessments and track course-level Benchmark and Final scores

When we launched the new dashboard view, we automatically migrated scores from any assessments completed through Brillium. However, you may not see scores or topic-level details for assessments completed prior to January 1, 2022.

The good news is that all of your old scores are still saved, and can be viewed within your assessment result emails or course detail drawers (shown below):

Course details drawer:

What you can do about missing scores:

  1. Retake old assessments to capture your scores in the dashboard and access detailed reports, including answer keys and topic breakdowns (recommended)

  2. Leave them blank, which will not impact older scores or credentials you've earned

  3. Contact us if you are missing scores that you think should have been captured

Questions? Feedback? Reach out or send us a chat -- we'd be happy to help!

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